Policies

POLICIES

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ADMISSION:
 We reserve the right to prohibit admittance of pets lacking proof of vaccinations, and/or pets displaying signs of untreated or potentially contagious conditions of any kind, and/or aggressive behavior. We reserve the right to charge handling fees for excessively difficult/aggressive pets requiring additional staff and/or additional time in order that we may deliver proper care.

VACCINES:
First, Virginia State law requires the Rabies vaccination for all dogs four months of age and older. Second, the combination vaccine commonly known as “distemper” or “DHLPP”, protects your dog against viral diseases, including canine distemper, the hepatitis, leptospirosis, the parvovirus or the parainfluenza . Third, Bordetella or kennel cough(puppies 8 weeks and older), inoculation protects dogs against this highly contagious, potentionally deadly, air-borne infection.

HOURS OPEN TO THE PUBLIC:
By Appointment but generally Monday – Sunday 8AM-10AM, and 4PM-6PM. Please call before coming if we are not expecting you we may be out with the dogs, running errands or having lunch. We are closed to the public in honor of major Federal holidays. Being closed to the public means Club Canine does not accept drop offs, or pick ups on these days and yes, your dog will still get fed and let out just like normal business days just no humans. THIS IS NOT A 24 HOUR FACILITY, it is impossible to have staff 24 hours, being a dog owner, you should completely understand that you are not around your dog 24/7 (if you have to be, we have training for those with anxiety, and daycare for the  energetic ones of course). Please understand that that does not mean they are left out alone unattended, they are in individual rooms sleeping in their beds. If you need/want 24 hour care, the charge is $100 a night.

DEPOSITS, CANCELLATIONS, & RATES:
We accept reservations with a one night required deposit. Deposits are fully refundable if cancellations are made 48 hours prior to arrival. Payment is accepted at the beginning of your dogs stay. During holidays and peak season, we require a credit card to be givin at time of reservation with a 2 night minimum stay. If you do not need 2 nights, you will still be charged for 2 nights.  All rates and services are subject to availability and change.

LATE CHECK-OUT/EARLY CHECK-IN FEE:
Late check-outs and early check-ins shall incur a fee of $20.00 for the additional care and services. We shall make every attempt to accommodate requests for extended stays and early check-ins, including the maintenance of waiting lists during holiday and peak seasons

FOOD FOR YOUR PET’S HEALTH:
We serve 4 Health grain free natural dry dog food. As our food system is designed for sensitive stomachs, it is particularly excellent for boarding, when new stimuli may cause digestive upset in some pets, even when on their own food. We recommend you bring your own dog food in order to keep your dog regular and happy throughout their stay. We charge $5.oo a day(breakfast and dinner) if food is forgotten or not brought.

EMERGENCIES:
In the rare case of an emergency, we contact you, your vet, and utilize the local 24-hour veterinary emergency hospitals. For any health concern that may arise, our pet care professionals maintain a detailed log and provide it to you and your veterinarian. We also understand personal emergencies may arise and we will accomidate you the best we can and will work with you as much as possible. We will help in emergency situations if you cannot get your dog to the kennel, we will come pick your dog up from your house or specific location(depending on distance). We are here to help you in any way we can! In case of any emergency at any time please call 434-531-6212.

HOLIDAY/PEAK SEASON:
We shall be closed to the public on the following Holidays(yes, someone will be loving/feeding and letting out your beloved fur child):

Easter
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Eve – early closing
Christmas Day
New Year’s Eve – early closing
New Years Day